1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and include all original packaging, tags, and documentation (e.g., certificates of authenticity, warranties).
  • Returns must be initiated within 30 days of the delivery date.
  • The item must not show any signs of wear, damage, or alteration.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Personalized or custom-made watches
  • Items marked as “Final Sale”

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] to request a return authorization. Include your order number, a brief description of the reason for the return, and any supporting photos if the item is damaged or defective.
  2. Return Authorization: Once your return request is approved, we will provide you with detailed instructions, including the return shipping address and any required labels.
  3. Pack and Ship: Carefully package the item in its original packaging, ensuring all tags, certificates, and accessories are included. Ship the package back to us using a trackable shipping method to ensure safe delivery.

4. Refund Process

Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note:

  • Original shipping charges are non-refundable.
  • Any return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a refund, including any return shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  • Check your bank account or credit card statement.
  • Contact your credit card company or bank, as processing times may vary.
  • If you’ve done this and still have not received your refund, please contact us at [Insert Email Address].

8. International Returns

For international returns, please note that customs duties, taxes, and fees are non-refundable. Return shipping costs for international orders are also the responsibility of the customer.